I've had "extra cash" insurance with CSI Central States Indemnity for 3 years. It's an insurance that pays out if you lose your job. I paid religiously, never late for 3 years straight. I was recently denied my Extra Cash claim because they state that I left my job voluntarily. This is odd since the state itself has approved my unemployment claim, meaning it's been through the scrutiny of an independent agency. However, the provided proof meant nothing to CSI. Despite evidence that the state has approved my unemployment insurance, CSI stood by their claim that I was not covered.
It's the unprofessionalism that made me really mad.
(1) I was not able to speak to a manager to ask him/her directly why my claim was denied. I had to write a letter and send it blindly to a PO Box.
(2) CSI never called me to explain, they kept sending me letters through the mail (to my old address).
(3) When I called to cancel my insurance they agreed. However, I received a letter in the mail claiming that I needed to return that letter to a fax number in order to get my policy canceled. The fax number had a "disconnected" message from the phone company. The other option was to send in the letter with then enclosed envelope...there was no envelope.
It was the constant unprofessionalism, the consistent disregard, and the multiple mistakes on CSI Central States Indemnity's part that upset me the most. Shame on you, CSI Central States Indemnity.
Monetary Loss: $396.